Liberty Repair Service Privacy Policy

Effective date: August 19, 2026

This Privacy Policy explains how Liberty Repair Service ("Liberty," "we," "us," or "our") collects, uses, discloses, and protects information when you visit libertyrepairservice.com, request appliance-repair service, communicate with us, or use our related services.

1. Information we collect

We may collect:

• contact information, such as your name, telephone number, email address, and service address;
• service-request information, such as appliance details, problem descriptions, appointment preferences, estimates, invoices, and payment status;
• communications you send to us, including calls, emails, form submissions, and text-message interactions; and
• website and device information, such as IP address, browser type, pages viewed, and cookie or analytics data.

2. How we use information

We use information to schedule and provide appliance-repair services; communicate about appointments, technician arrival, service status, estimates, invoices, and customer support; operate and improve our website and services; maintain security and prevent fraud; and comply with legal obligations.

3. Text messaging and consent

If you separately choose to receive non-marketing SMS, Liberty Repair Service may send recurring appointment confirmations, scheduling updates, technician arrival updates, service-status notices, estimate notifications, and invoices, including secure links delivered through the TUBER service portal to view estimates or pay invoices. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. SMS consent is optional and is not a condition of purchasing or receiving our repair services.

4. Mobile information and third-party marketing

We do not sell or share mobile phone numbers, text-messaging originator opt-in data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us deliver services and messages, but only as necessary for those services and subject to appropriate confidentiality obligations. We may also disclose information when required by law, to protect rights and safety, or as part of a business transaction where permitted by law.

5. Cookies and analytics

We may use cookies and analytics technologies to operate the website, understand usage, improve performance, and measure our services. You can control cookies through your browser settings, although some site functions may be affected.

6. Data retention and security

We retain information for as long as reasonably necessary for the purposes described in this Policy, including service, recordkeeping, dispute-resolution, security, and legal requirements. We use reasonable administrative, technical, and organizational safeguards, but no transmission or storage method is completely secure.

7. Your choices

You may decline SMS consent and still request service. You may opt out of text messages at any time by replying STOP. You may also request access to, correction of, or deletion of certain personal information, subject to applicable law and legitimate recordkeeping needs.

8. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to this Policy

We may update this Policy from time to time. We will post the revised version on this page and update the effective date.

10. Contact us

For privacy questions or requests, contact Liberty Repair Service at info@libertyrepairservice.com.

For terms governing our text-message program, see our SMS Terms.